Job Description

This role offers an exciting opportunity for a driven and tech-savvy individual to contribute to the success of our organization by bridging the gap between IT and business needs. As an IT Junior Business Solutions Specialist, you will play a key role in identifying business challenges, developing, and implementing IT solutions, and driving positive change.RESPONSIBILITIES:Hands-on Support:

• Assist with data collection and analysis to identify business challenges and opportunities for improvement.
• Participate in the development and implementation of IT solutions, including software selection, configuration, and testing.
• Provide technical support to internal users and assist with troubleshooting issues.
• Conduct user training and documentation for new systems and processes.

Change Management:

• Support the development and implementation of change management plans for IT solutions.
• Communicate effectively with stakeholders to ensure understanding and adoption of new technologies and processes.
• Assist with user training and change management activities.

Budgeting and KPIs:

• Assist with the development and monitoring of IT project budgets.
• Track key performance indicators (KPIs) for IT solutions and report on progress towards objectives.
• Conduct cost-benefit analysis for proposed IT solutions.

Assisting the Business Technology Manager:

• Manage assigned projects and tasks independently with minimal supervision.
• Attend meetings, take notes, and prepare reports as needed.
• Conduct research and prepare presentations on relevant IT topics.
• Stay up to date on the latest IT trends and technologies.

GENERAL

• Expected to be fully knowledgeable about the company policies and procedures and adhere.
• Responsible for fostering a proactive culture by implementing ways of working that are aligned with best practices.
• Adhere to the IT Change Management Policy and procedure.
• Conduct research and propose to your superiors’ solutions for optimization of systems that will bring benefits to the business operations.
• Maintain confidentiality with regards to information being processed, accessed, or stored.
• To maintain cordial relationships and a constant flow of communications with all personnel within the company to ensure maximum co-operation and team spirit.
• Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.
• Performing any other additional duties that may arise from time to time.
• Actively participating and taking on the assigned roles in case of an emergency requiring the activation of Business Continuity Plans

SKILLS & COMPETENCIES

• Diploma in IT/Computer Studies or an equivalent.
• Experience in Project Management.
• Strong communication and problem-solving skills.
• Experience dealing with external stakeholders.
• Ambitious, good attitude, willing to learn and promote teamwork spirit.
• Sound Experience in Microsoft platforms and products i.e., Word, Excel, and PowerPoint.
• Experienced working in multi-site organisations environment.

SKILLS & COMPETENCIES

• Diploma in IT/Computer Studies or an equivalent.
• Experience in Project Management.
• Strong communication and problem-solving skills.
• Experience dealing with external stakeholders.
• Ambitious, good attitude, willing to learn and promote teamwork spirit.
• Sound Experience in Microsoft platforms and products i.e., Word, Excel, and PowerPoint.
• Experienced working in multi-site organisations environment.

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