Job Description

Description: Location: Sliema, Malta (Hybrid option - mix of office and work from home)Role: Danish speaking Customer Account AdvisorSalary: starting at approximately 258,200 DKK (€34,600)Working Hrs: 40 Hours per week (5 days of 8 hrs) rotational shifts Mon-SunRelocation package: flight reimbursement, 6 weeks accomodation on arrival plus €800 accommodation allowance (paid for 6 months) and €100 flight allowance (paid for 6 months).Join a leading international online gaming and betting company as a Customer Account Advisor in sunny Malta. You will become part of a European Customer Service team that supports customers worldwide, assisting them with various account-related queries.This full-time role requires flexible working hours within a shift schedule covering five days out of seven, including public holidays and weekends, to align with the global sports calendar. The position is offered under a hybrid working model, allowing you to work both from home and from our modern office in Sliema, complete with stunning sea views and easy access to outdoor activities.From day one, you will receive comprehensive training and ongoing support to ensure you can provide an exceptional customer experience.Your Responsibilities

• Provide customer support via live chat and email
• Assist with inquiries related to betting, payments, verification, and account management
• Escalate and liaise with internal teams to resolve complex issues, including technical or payment-related queries
• Ensure every customer interaction is handled with professionalism and care

Requirements: What We’re Looking For

• Fluent Danish (written and spoken) is essential
• Good written and spoken English
• Passion for delivering excellent customer service
• Problem-solving mindset and ability to find effective solutions
• Willingness to work flexible shifts, including weekends and public holidays

Offer:What We Offer

• Complete relocation package (details below)
• Attractive salary starting at approximately 258,200 DKK (€34,600) annually, plus opportunities for bonuses and salary enhancements based on working days and hours
• Career growth and advancement opportunities
• Hybrid working model
• Life and health insurance
• Gym membership
• Extra 5% of gross annual salary contributed toward pension savings

Relocation Package

• 6 weeks of company-provided accommodation upon arrival
• Reimbursed flight ticket up to €285
• Monthly accommodation allowance of €800 for the first six months
• Additional €100 per month for flights to visit friends and family during your first six months

About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com

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