Job Description

Job DescriptionLocation: Sliema, MaltaRole: Danish speaking Senior Customer Service AdvisorSalary: 28,000 Euros gross p/aRelocation package: 200 euro flight reimbursement plus 2 weeks accomodation on arrivalThe CompanyOur clients mission is to be at the forefront of entertainment across all verticals of their business. They constantly strive to improve, optimise and re-innovate everything they do to maintain their position as one of the leading Gaming Operators in the iGaming industry.The RoleAs a Senior Customer Service Advisor, you will serve as the primary point of contact for VIP customers of our esteemed iGaming client. This senior-level role demands a high degree of professionalism, autonomy, and customer care expertise. You will handle inquiries and resolve issues via online chat and email, ensuring each interaction meets the highest standards of service.You will be responsible for fully understanding our clients' needs, taking full ownership of their concerns, and ensuring prompt and seamless resolutions. Your goal is to deliver an exceptional customer experience that reinforces loyalty and trust.Key Responsibilities:

• Serve as a senior representative in customer interactions via chat and email, delivering outstanding service that supports customer satisfaction and retention within the iGaming sector.
• Communicate clearly, courteously, and professionally at all times.
• Build and nurture strong relationships with both new and long-term VIP customers.
• Identify areas for service or platform improvement and provide actionable feedback to internal teams.
• Ensure continuity and quality of service by:
• Addressing customer inquiries and complaints.
• Explaining Terms & Conditions and game-related queries.
• Assisting in marketing campaigns.
• Logging interactions and follow-ups according to company guidelines.
• Collaborate with Payment & Fraud teams to uphold platform integrity and detect fraudulent behavior.
• Provide guidance on responsible gaming tools and take initiative based on customer behavior and risk indicators.
• Escalate complex cases appropriately and monitor their resolution.
• Support the team with translation tasks and other responsibilities as needed.

Requirements

• Fluent in Danish and English
• Previous experience in assisting customers via email, phone and/or chat
• Be able to type fast!
• Exceptional time management and organisational skills.
• Excellent attention to detail.

Benefits/Offers/Relocation Packages

• A full reward package of Health, Travel and Dental insurance.
• Yearly bonuses
• Lots of events
• Balanced way of working (1 day minimum from the office and up to 4 days a week from home).
• Relocation package (200 towards flight + 14 nights in hotel/apartment)
• 400 Euro Balance & Wellbeing allowance per year: Can be used on gym/fitness memberships, fitness clothing /equipment, consultations with a dietician/nutritionist, massages or items for your home office.
• Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.
• Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday after work events (non-alcoholic beverages also offered).
• Volunteer Time Off Programme: 20 days leave to volunteer at an organization online, locally, or abroad.

About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more atAbout CompanyTalingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.

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