Job Description

Our client is a globally successful online entertainment company that has been one of the leading international providers of sports betting for many years. In addition to a wide range of sports and live betting options, the company offers casino, live casino, and a variety of exciting games.To further strengthen their team, our client is seeking a competent and dedicated VIP Manager.Responsibilities:

• Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
• Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
• Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
• Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
• Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
• Support payment processes for VIPs, ensuring smooth transactions and resolving any issues promptly.
• Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
• Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
• Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.
• Reactivate inactive players through various communication channels.

Requirements:

• Based in Malta or Greece.
• Minimum of 2+ years of experience in VIP management, account management, or relationship management within the iGaming industry, with a focus on the Spanish market.
• Strong understanding of online casino and/or sportsbook products and player behaviors.
• Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
• Data-driven approach with strong analytical and reporting skills.
• High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours.
• Fluency in English and Spanish is required.
• Knowledge of the German language is considered an asset.

As iGaming recruitment specialists, at iTalent PLUS, we take pride in our role as matchmakers between exceptional talent and forward-thinking employers. From tackling personal decisions to reaching important milestones, our job is to guide you on the path of success. We are fueled by our commitment to excellence and go the extra mile to make sure our clients are fully satisfied with our work.​As a team of professional Recruitment Consultants, we create partnerships with a purpose, and always strive for significant outcomes. Contact us today for an initial consultation, and find out more about how we can tailor our services to your needs.

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