Job Description

At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we’re shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).We are looking for a proactive and detail-oriented Collections Specialist – Czech Speaker to join our Collections team. You will be responsible for communicating with customers in arrears, resolving payment issues with empathy and professionalism, and supporting the company’s operational and financial performance.This is a great opportunity for someone who enjoys balancing customer interaction, problem-solving, and working in a collaborative, multilingual team.Your focus:

• Contact customers with overdue payments via phone, email, and chat in Czech and English
• Motivate and negotiate realistic repayment solutions based on customer circumstances
• Document reasons for payment delays and perform structured follow-ups
• Monitor ongoing payment agreements and update account status accordingly
• Use skip-tracing techniques to locate and update customer contact information
• Log all collection activities and customer interactions in internal systems
• Collaborate with internal departments to resolve issues and support escalated cases
• Participate in team meetings, training, and development sessions
• Take on additional responsibilities as assigned by the manager

What we’re looking for:

• Fluent in Czech and English, both written and spoken
• Previous experience in collections or customer service is a strong advantage
• Strong communication and negotiation skills
• Able to remain calm and solution-oriented in difficult conversations
• Goal-driven, confident, and resilient in a results-focused environment
• Familiar with Microsoft Office and comfortable using CRM systems
• Ability to work independently and contribute to a team-driven culture

We offer:At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe
• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
• Wellbeing Benefit – receive an annual allowance to support your physical and mental wellbeing
• Private Health Insurance – access comprehensive medical coverage to support your health
• Weekly Office Breakfast – enjoy a fresh start every Friday with breakfast at the office

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