Job Description

At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we’re shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).We’re looking for a Customer Service Specialist (Spanish Speaker) to join our growing multilingual team in Malta. If you're passionate about customer service, enjoy solving problems, and thrive in a fast-paced, international environment, this hybrid role is for you.Your focus:

• Provide superior professional customer service through multiple channels.
• Identify customer needs such as upsell opportunities or self-service support.
• Guide and encourage customers to use self-service tools for faster and more efficient solutions.
• Build rapport and maintain a high level of customer satisfaction while resolving issues effectively.
• Maintain accurate records of customer interactions.
• Support customer onboarding by providing guidance, answering questions, and completing any necessary manual checks.

Required skills & qualifications:Must-have:

• Fluent in both Spanish and English (written and spoken).
• Team player with a customer-centric mindset.
• Strong communication and interpersonal skills.
• Good computer literacy and typing skills.
• Ability to resolve customer issues or queries on the first point of contact.

Nice-to-have:

• Additional languages are a strong advantage.
• Previous experience in a contact center or customer service environment.

We offer:At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.
• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.
• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.
• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.
• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.
• Wellbeing Benefit – receive an annual allowance to support your physical and mental wellbeing.
• Private Health Insurance – access comprehensive medical coverage to support your health.
• Weekly Office Breakfast – enjoy a fresh start every Friday with breakfast at the office.

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