Job Description

db Group, Malta’s leader in the Hospitality & Leisure sector. The group is a distinguished and well-established leader in Malta's hospitality and leisure industry, known for its exceptional portfolio and commitment to excellence. Our hospitality division features the renowned db Seabank Resort & Spa and db San Antonio Hotel & Spa, both offering unparalleled experiences and luxurious accommodations. We have also recently added the Xemxija Bay Hotel, a welcoming and comfortable property aimed at providing accessible hospitality in a relaxed setting.Additionally, we hold development licences and manage outlets for globally recognised brands such as Hard Rock and Starbucks, enhancing our diverse and dynamic offerings. Our culinary ventures are a testament to our dedication to providing exceptional dining experiences. We offer a variety of distinguished restaurants, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Tora, Colette, and Manta, each showcasing unique cuisines and atmospheres.We are currently looking for an Assistant Front Office Manager to join our team.The JobThe Assistant Front Office Manager is responsible for:

• Monitoring front office personnel to ensure guests receive a prompt, cordial, and personal acknowledgement
• Deputising for the Front Office Manager
• Training, coaching, and counseling the Front Desk Team members
• Addressing customer queries, concerns, and complaints in a friendly and timely manner
• Promoting all hotel sales and in-house facilities
• Allocating rooms to expected arrivals after checking guests’ preferences and special requests
• Building strong relationships and liaising with all other departments, especially Housekeeping and Reservations
• Assuming the role of Duty Manager when scheduled

Requirements

• Previous experience as an Assistant Front Office Manager in a hotel or busy environment is considered advantageous
• Verbal and written communication skills in English and one or more European languages (German and/or French and/or Polish)
• Good time management skills
• Ability to support the Front Office operation as directed by the Front Office Manager
• Willingness to work on a shift basis in a hotel environment
• Conformity with hotel grooming standards
• Strong self-motivation

Why Join Us?
At db Group, we offer a supportive and engaging work environment with opportunities for growth and development. As an Assistant Front Office Manager, you will have the chance to work in a vibrant hospitality setting where your contributions are valued and recognised.In addition to health insurance, employees benefit from an exclusive discount card valid across our restaurants, outlets, and partner brands. A staff canteen is available on-site, offering free hot drinks and facilities to prepare meals.We invest in professional growth through regular training and development opportunities. Team events and employee recognition initiatives are also part of our culture, we celebrate success and reward dedication. Our team members enjoy a dynamic workplace and have opportunities for internal mobility within our hotels, restaurants, and retail outlets.To Apply:
Please click on the Apply for This Job button and submit your CV. We look forward to hearing from you!

db Group

More Info

Education