Job Description

GRS Recruitment is excited to announce a fantastic opportunity for a Sales & Technical Support Administrator to join our esteemed client, a reputable Pharmaceutical company located in picturesque Malta. This is a great chance for candidates who are passionate about the pharmaceutical industry and possess a strong background in sales and business development. Reporting to the Head of Sales and Technical Support, you will be primarily responsible for the daily running of the sales and customer technical support office. In this dual-role position, you will be responsible for providing administrative support to our sales and technical support teams.MAIN DUTIES AND RESPONSIBILITIESSales & Customer Support: support the sales and technical support teams with preparing quotes, processing orders, managing customer accounts and ensuring timely customer technical support services.Records Management: maintain an organised electronic filing system of business-related documents.Inventory Management: monitor stock levels and ensure the timely ordering of goods.Order fulfillment: order tracking to ensure timely delivery of products.Report Management: aiding in the compiling of sales reports, sales forecasts, budgets, inventory etcSales Funnel & Service Report Management: data inputting.Service Maintenance Planner Management: scheduling of appointments for technical support specialist services.Management of Customer Transactions: processing purchase orders and billing customers for service intervention calls; ensuring customer transactions proceed promptly and smoothly.Communication: liaising with other departments as well as with customers and business partners as necessary.CANDIDATE PROFILEExperience in a similar sales and customer technical support office environment.Organised, efficient, diligent (with an eye for detail) and capable of working on own initiative as well as within a team with little daily oversight.A thorough knowledge of the local tendering process and the e-procurement system.Good communication skills (both verbal and written in English & Maltese).Customer and Sales Oriented.Competence in Microsoft Applications in particular Windows, Word, Excel, Outlook and PowerPoint.Experience working with accounting systems even though training will be provided.COMPANY BENEFITS

• An attractive renumeration package including competitive salary, performance-based incentives and a benefits package.
• A vibrant and inclusive company culture that values innovation, creativity, care and teamwork.
• Personal and professional growth and development, with a focus on learning and skill enhancement.

Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.To apply for this position, please email your CV to Sarah Miceli, quoting the above job reference.

GRS Recruitment

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