Job Description

G3 Group is a leading hospitality group based in Mellieħa, Malta, proudly operating The Pergola Hotel & Spa, The Solana Hotel & Spa, and the DOMS Boutique Hotel, along with a portfolio of bars, restaurants, and wellness centres across the North of Malta. As we continue to grow, we are excited to announce the opening of our brand-new hotel in the heart of St Julian's.We are currently seeking a professional and service-driven Public Area and Room Attendants to join our team in Mellieha and contribute to delivering exceptional guest experiences from day one on a full-time basis.Job RoleReporting to the Head Housekeeper, this position's primary responsibility is to ensure the achievement of high cleaning standards in Hotel rooms, public areas and employee quarters. Public Area & Room Attendants are primarily responsible for the daily activities of the Hotel in question including the adherence of the full SOPs set, with the aim of meeting and exceeding organizational goals within the Housekeeping Department.Areas of Responsibility

• Perform daily cleaning and servicing of guest rooms and public areas, ensuring all areas meet established cleanliness and presentation standards.
• Maintain hygiene and cleanliness in public restrooms, lobbies, corridors, elevators, staircases, lounges, and other common areas.
• Replenish supplies in guest rooms and public areas, including amenities, towels, toilet paper, and cleaning materials as needed.
• Operate cleaning equipment such as vacuums, floor polishers, and carpet cleaners in a safe and efficient manner.
• Inspect rooms and public areas for maintenance needs, safety hazards, or damage and report any issues promptly to the relevant department.
• Respect guest privacy at all times by following proper procedures when entering occupied rooms and ensuring confidentiality of guest information.
• Remove trash, replace bin liners, and ensure waste is properly disposed of in accordance with hygiene regulations.
• Support the setup, maintenance, and cleaning of event or conference areas as needed during special functions or high occupancy periods.
• Follow all health, safety, and hygiene regulations and company policies to ensure a secure environment for guests and staff.
• Provide prompt and courteous service to guests, responding effectively to queries and requests while maintaining a warm and professional demeanor.
• Collaborate closely with team members and report directly to the line manager, promoting a positive and cooperative work culture.
• Maintain a well-groomed and presentable appearance at all times, acting as an ambassador of the hotel brand.
• Monitor stock levels of cleaning supplies and linens, and report shortages or inventory needs to supervisors.
• Perform additional duties and responsibilities as assigned by management, adapting to the operational needs of the hotel.

Requirements

• Strong attention to detail and high standards of cleanliness
• Physically fit with the stamina to perform manual tasks
• Able to work independently and as part of a team
• Flexible availability, including evening shifts, weekends and public holidays
• Ability to read, write, and communicate clearly in English
• Strong interpersonal and customer service skills
• Self-motivated, well-organized, and able to perform efficiently in a fast-paced environment
• Experience with industrial cleaning equipment is an asset

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