Job Description

db Group, Malta’s leader in the Hospitality & Leisure sector. The group is a distinguished and well-established leader in Malta's hospitality and leisure industry, known for its exceptional portfolio and commitment to excellence. Our hospitality division features the renowned db Seabank Resort & Spa and db San Antonio Hotel & Spa, both offering unparalleled experiences and luxurious accommodations. We have also recently added the Xemxija Bay Hotel, a welcoming and comfortable property aimed at providing accessible hospitality in a relaxed setting.Additionally, we hold development licences and manage outlets for globally recognised brands such as Hard Rock and Starbucks, enhancing our diverse and dynamic offerings. Our culinary ventures are a testament to our dedication to providing exceptional dining experiences. We offer a variety of distinguished restaurants, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Tora, Colette, and Manta, each showcasing unique cuisines and atmospheres.We are currently looking for a Front Office Agent to join our team at the Seabank Hotel.Job Role

• The Front Office Agent is responsible for checking-in and checking out guests at the hotel.
• Manage online, telephone and in-person room reservations.
• Respond to guests’ issues and complaints in a friendly manner.
• Promote all Hotel Sales and in-house facilities.
• Provide good filing system, accurate end of shift hand over.
• Organize desk and front office reception area.
• Ensure that all reservations and cancellations are processed efficiently.
• Report any maintenance, breakage, or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.

Requirements

• Previous experience working as a receptionist in a hotel / busy environment considered to be advantageous.
• Verbal and written communications skills in English and any other European Language, preferably German, French or Polish.
• Good time management.

About you
Willing to work on a shift basis in a hotel environment.
Conforms with hotels grooming standards.
Must be self-motivated.Why Join Us?
At db Group, we offer a supportive and engaging work environment with opportunities for growth and development. As a Front Office Agent , you will have the chance to work in a vibrant hospitality setting where your contributions are valued and recognised.In addition to health insurance, employees benefit from an exclusive discount card valid across our restaurants, outlets, and partner brands. A staff canteen is available on-site, offering free hot drinks and facilities to prepare meals.We invest in professional growth through regular training and development opportunities. Team events and employee recognition initiatives are also part of our culture, we celebrate success and reward dedication. Our team members enjoy a dynamic workplace and have opportunities for internal mobility within our hotels, restaurants, and retail outlets.To Apply:
Please click on the Apply for This Job button and submit your CV. We look forward to hearing from you!

db Group

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