Job Description

Overview:SOFTSWISS continues to expand the team and is looking for a Monitoring System Engineer. We need a true, experienced, and accomplished professional who shares our culture and values.Key responsibilities:The two main pillars of our workflow are:Responding to Events/Monitoring Alerts (L1/L2 tasks for certain system parts):

• Offering on-duty service coverage, encompassing day and night on-call shifts.
• Provide timely and effective solutions to technical problems reported by users.
• Communicate clearly with users to understand their issues and provide updates on resolution status.
• Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary.
• Directing issues or queries to the relevant department as needed.
• Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs).
• Creating detailed reports for all technical support incidents, including descriptions, resolutions, and timelines.

Maintaining and Enhancing the Monitoring Systems:

• Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions.
• Setting up and adjusting the monitoring/observability systems for various teams.
• Designing and tweaking alerts and dashboards to suit specific needs.
• Refining alerts to reduce irrelevant notifications and increase their significance.
• Enhancing dashboards for better clarity, understanding, and a more comprehensive view.
• Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required.
• Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals.
• Staying updated with the newest trends and best practices to continuously uplift our organization’s monitoring capabilities.

Requirements:

• Minimum 3 years in technical support roles such as Systems Engineer, SRE, DevOps, or Monitoring Support Engineer (L1/L2 Technical).
• Proven track record in providing L1/L2 support, including incident management, troubleshooting, and customer interaction.
• Good understanding of Linux-like operating systems (Debian-based).
• Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes).
• Development experience in any scripting language (Bash, Python, Go, etc) and familiarity with REST API.
• Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL.
• English proficiency at an Intermediate (B1) level or higher. It’s crucial to understand technical terminology related to our specific tech stack and to be able to interpret technical documentation. Verbal skills are important too.

Skills & ExperienceMonitoring/observability tools (experience with at least two of the following):

• Zabbix (familiarity with concepts such as LLD, prototypes, dependencies, and preprocessing)
• Grafana (knowledge of data sources, dashboard creation, and query usage)
• Prometheus/VictoriaMetrics/etc. (understanding of metrics collection and alerting)
• ELK/Splunk/etc. (ability to use queries and filters for log analysis)
• Site24x7/Pingdom/etc. (experience with web monitoring and performance metrics)

Linux-like operating systemsStrong understanding of key concepts, including:

• File systems
• Process management
• Built-in monitoring tools
• Scripting
• Troubleshooting

Familiarity with:

• Kafka
• RabbitMQ
• GitLab
• Nginx/Puma
• Saltstack/Ansible
• Clickhouse
• PostgreSQL
• MongoDB
• Hashicorp
• Vault
• Kubernetes
• Any IaC implementation

About Us:SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.Our Mission:Changing the iGaming industry through technological innovation.Our Values:We care
Mindful actions for big-picture goals: we value strategic vision, alignment, and personal responsibility.We see people
People are the heart of our success: we prioritise the wellbeing and growth of our employees through a culture of warmth.We embrace changes
Driving change through courageous spirit: we set ambitious goals, welcome initiative, and strive for entrepreneurial attitude and constant improvement.We push for customer success
Perceiving customer success as our own: we provide high-quality services, build trust, and strive for win-win solutions.We excel
Quality for industry leadership: our success is built on technological excellence, continuous improvement, and top industry talent.Learn more about our hiring process - what to expect, how to prepare, and what makes SOFTSWISS different.- Comprehensive Mental Health Programme- Private insurance (depending on contract type)- Paid gym memberships- Free English lessons (online)- +1 day off per calendar year- Referral program rewards- Upskilling, internal workshops, and participation in professional conferences and corporate events ">SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches. ">- Founded in 2009- 2,000+ employees- 4 offices worldwide- 9 proprietary products- 1,200+ brands using our software
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