Job Description

The Restaurant Supervisor is responsible for overseeing the daily operations during their designated shift and act as a support to the Restaurant Manager. The chosen candidate will act as a bridge between management and staff, ensuring that the restaurant runs efficiently, customer service is exemplary, and staff are motivated and productive.Duties

• Assisting with pre-opening and opening of the restaurant
• Coordinating daily front-of-house and back-of-house restaurant operations
• Support in providing on-the-job training to team members to ensure smooth-running operation
• Communicating effectively with the team and delegating tasks
• Delivering superior service and maximizing customer satisfaction
• Assist in organising and supervising shifts
• Regularly reviewing product quality and assist in ordering products
• Help nurture and maintain positive relationship with suppliers
• Collaborate with management to estimate future needs for goods, kitchen utensils, and cleaning products
• Assist in monitoring operational costs and identifying measures to reduce waste
• Ensuring required stock is well maintained, including cutlery, glassware, and other equipment
• Help establishing and maintaining standard operating procedures for all front-of-house personnel
• Support efforts to manage the restaurant's reputation and suggesting ways to improve it
• Assist in presenting bills and accepting payments
• Lead by example in maintaining cleanliness and a professional personal appearance
• Maintain cleanliness and own personal appearance

Work Schedule

• 40 hours a week split as required by restaurant opening hours
• Ability to work a flexible schedule, including evenings/weekends/holidays as required

Experience

• Proven experience in a supervisory role within the restaurant industry
• Experience within a fast-food Greek restaurant would be considered an asset

Knowledge and Skills Required

• Expertise in authentic Greek cuisine is an advantage
• Fluency in English is required, with Greek proficiency preferred
• Professional communication skills, appearance, and behaviour
• Strong leadership and team management skills.
• Ability to work under pressure and solve problems
• Strong interpersonal skills
• Effective multitasking and prioritisation abilities

Education and Training

• Diploma in Food and Beverage Service Operation or related subject is considered an asset.
• European passport or working permission to work in Malta

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