Job Description

DescriptionPosition at LeoVegas GroupABOUT THE ROLEThe Director of Operational Excellence & Performance will play a critical leadership role in driving operational efficiency and effectiveness across the operations function. Reporting to the COO, this role is responsible for providing comprehensive oversight of performance monitoring, reporting, and continuous improvement initiatives. By tracking key operational metrics and leading cross-functional projects, this individual ensures alignment of operational activities with overall business objectives and fosters collaboration across multiple departments including Customer Service, Responsible Gaming, Risk & Fraud Prevention, and AML.The successful candidate will be a strategic thinker and effective communicator, skilled at uniting diverse operational teams to streamline processes, simplify workflows, and scale operations while enhancing the overall customer experience.YOU WILL BE RESPONSIBLE FOR:

• Operational Performance Monitoring & Reporting

• Oversee the delivery of weekly and monthly operational reports, providing clear insights into performance metrics and trends.
• Monitor daily operational KPI reports to ensure real-time visibility of performance and prompt identification of issues.
• Coordinate and synchronize with respective department Directors to track and analyze key KPIs and action plans (APs), identifying areas for improvement and ensuring alignment with overall business goals.
• Continuous Improvement & Process Optimization

• Lead cross-functional projects focused on process improvement, simplification, and scalability to enhance operational efficiency and effectiveness.
• Together with the rest of the team, help drive initiatives that improve customer experience through more streamlined and effective operational workflows.
• Project Management & Implementation

• Manage the project management operations team, ensuring effective coordination and execution of projects within the operations function.
• Oversee the implementation and follow-up of company-wide projects impacting operations, ensuring timely delivery and alignment with strategic objectives.
• Operational Roadmaps & Development Prioritization

• Develop and maintain operational roadmaps in coordination with all departments within the operations function to ensure aligned and strategic delivery of key initiatives.
• Prioritize all operations-related development requests submitted to the product and technology teams, balancing business needs and resource availability.
• Cross-Departmental Collaboration & Alignment

• Facilitate alignment and integration across multiple operational departments, including Customer Service, Responsible Gaming, Risk & Fraud Prevention, and AML.
• Act as a central point of coordination to ensure cohesive execution of operational strategies and initiatives.
• Strategic Support to Leadership

• Provide comprehensive oversight and actionable insights into operational performance and improvement opportunities.
• Support strategic decision-making through data-driven analysis and effective communication of operational realities.

WHO WE AREAt the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.BENEFITS

• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• Well-being allowance to support your active lifestyle
• Private health insurance
• Discounts across a range of retailers, gyms, bars & restaurants
• We offer an employee assistance program that can provide help and guidance during challenging moments.
• For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen!Would you be a good fit for the Leo Pride - give us a roar!**As our company working language is English, we'd like to see your CV in English, please**

LeoVegas

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