Job Description

G3 Group is a leading hospitality group based in Mellieħa, Malta, proudly operating The Pergola Hotel & Spa, The Solana Hotel & Spa, and the DOMS Boutique Hotel, along with a portfolio of bars, restaurants, and wellness centres across the North of Malta. As we continue to grow, we are proud to announce the opening of our brand-new hotel in the heart of St Julian's, VITA Hotel & Rooftop further expanding our presence in Malta’s vibrant hospitality scene.We are looking for a friendly, organized, and efficient individual to join our team as a Front Desk Host. In this key role, you'll be the first point of contact for our clients, ensuring they receive a warm welcome and a smooth, relaxing experience throughout their visit.Key Responsibilities:

• Greet Guests: Welcome clients, explain spa amenities, and set a positive tone for their visit.

• Handle Inquiries: Respond promptly to phone, email, and chat questions about services and bookings.

• Manage Appointments: Schedule appointments to optimize therapist availability and minimize wait times.

• Process Payments: Handle transactions accurately for services and products.

• Promote Services: Recommend memberships, packages, and promotions based on client needs.

• Maintain Records: Keep client profiles updated with preferences and service history.

• Coordinate Experience: Work with team members to manage special requests, delays, and ensure a calm atmosphere.

• Support Operations: Assist with administrative tasks to keep the spa running smoothly.

Benefits and ApplicationsA competitive remuneration package will be offered to the chosen candidate, which also includes great company discounts!If you meet the above requirements and are ready to take on a challenging role in the dynamic hospitality industry, we invite you to submit your application, including consolidated resume and a cover letter detailing your relevant experience and accomplishments.

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