Job Description

Workplace Type: onsiteJob Description:About UsAt Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.Responsibilities

• To create a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.
• To provide support to clinic staff by answering the telephone and attending to queries from any visitors or patients, directing them to the right course of action whilst continuously ensuring not to over-step into the clinical management of the patient.
• To admit and discharge patients on Compucare system accordingly.
• To verify all non-clinical details with patients.
• To ensure that all patient files are complete with al relevant paperwork before a patient goes to theatre.
• To ensure all patient files have a discharge summary before being sent to Medical Records and procure files from Medical Records when needed.
• To ensure that all payments are sorted upon discharge with self-pay patient’s clinic bill.
• To liaise with foreign and local insurance companies with regards to pre-admission clarification and confirmation of direct settlements.
• To organise appointments for in and outpatients accordingly.
• To liaise with the appropriate members of staff in case of emergencies.
• To ensure all filing systems are updated and filed correctly
• To answer any incoming email and missed calls

Required Skills and Attributes

• Ability to interact with people from different cultural backgrounds with respect and in a non-judgmental manner
• Effective written, oral and active listening communication skills
• Good customer focus
• Sensitivity and awareness to patient confidentiality
• Adhere to high standards of personal conduct
• Maintain and enhance professional/job competency.
• Ability to adapt to a changing environment.
• Analytical and problem-solving skills
• Ability to handle pressure and stress with composure and emotional stability.
• Ability to demonstrate compassion and care
• Ability to work in a team environment
• Ability to maintain professional boundaries

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.

Saint James Hospital Malta

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