Job Description

Our client, operating in retail, is seeking a visionary and strategic Head of IT - Service Delivery to lead the ongoing transformation of their technology landscape and guide a high-performing team of IT professionals.This senior leadership role is integral to shaping the strategy, architecture, and delivery of critical technology services that underpin our operations and empower customer success. As a key member of our technology leadership team, you will drive the design and implementation of secure, resilient, and modern IT solutions-balancing operational excellence with the agility needed to anticipate and meet future business demands.Responsibilities

• Develop and implement a forward-looking technology services strategy aligned with business goals.
• Identify and integrate emerging technologies (e.g., cloud-native, automation, AI, edge computing) to enhance competitiveness and resilience.
• Cultivate a culture of innovation, technical excellence, and continuous improvement across the team.
• Lead the delivery of comprehensive technology services, including infrastructure, cloud platforms, enterprise applications, and end-user support.
• Optimise ITSM practices, including incident, problem, and change management.
• Promote the use of Infrastructure as Code (IaC), DevOps methodologies, and automation to drive efficiency and service quality.
• Oversee the design and deployment of scalable, secure, and resilient IT infrastructure across on-premises, cloud, and hybrid environments.
• Collaborate with enterprise architecture teams to ensure alignment between technology roadmaps and service design.
• Lead cloud migration initiatives with a focus on performance optimisation and cost efficiency.
• Embed security-by-design principles into all technology service layers.
• Ensure compliance with relevant standards and regulations (e.g., ISO 27001, GDPR, SOC 2).
• Proactively assess risks and foster a strong culture of cybersecurity awareness.
• Build and maintain strategic relationships with vendors, cloud providers, and managed service partners.
• Evaluate and integrate technologies that enhance operational reliability and service delivery.
• Inspire, mentor, and lead a multidisciplinary team of technology professionals.
• Partner with business and technical stakeholders to deliver impactful, customer-centric solutions.
• Define and track KPIs to measure the effectiveness and value of technology services.

Requirements

• In-depth knowledge of cloud technologies and architectures.
• Strong expertise in enterprise networking, cybersecurity, and infrastructure best practices.
• Experience with monitoring and observability platforms.
• Certifications: ITIL certification and other relevant technical credentials are highly desirable.
• Based in Malta
• Technical background in IT infrastructure, systems administration and network management.

Education and Experience

• Proven experience managing technical teams within an IT operations or Managed Services Provider environment.

Benefits

• Health insurance
• Mobile and car allowance

Job Reference: SR011CategoryTechnical InfrastructureJob typeFull TimeEmployment levelSenior ManagementWork LocationHybridEmployer industryRetailLanguagesEnglish, Maltese

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