Job Description

VIP Account Manager Gaming (German Speaking) Malta €35,40,000 + Bonus + Relocation + future Career My client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth. Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing & Operations, Creative, Data & BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance. Tasks The Role We are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value. This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth. Key Responsibilities Build and nurture long-term relationships with a portfolio of VIP players Monitor daily player activity to identify retention, reactivation, and growth opportunities Deliver proactive, highly personalised service via phone, email, and messaging platforms Analyse player data to identify trends, opportunities, and potential churn risks Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience Design and coordinate tailored bonuses and offers aligned with player value Provide feedback and insights to support the ongoing development of the VIP strategy Requirements Skills/experience Minimum 1/2 year of experience Account Managing VIP Manager or in a similar role within the iGaming industry Proven experience managing VIP portfolios and consistently achieving KPIs Strong understanding of player behaviour and lifecycle management Excellent communication and interpersonal skills; confident, engaging, and discreet Data-driven mindset with the ability to interpret performance metrics and act strategically Passion for online gaming, customer service excellence, and delivering premium player experiences Benefits What We Offer Competitive remuneration package Private health insurance Wellness benefit (after probation) Optician, spectacle, and blue-light lens benefit (after probation) Breakfast and lunch provided throughout the week Monthly snacks allowance Ongoing training and development support Modern, well-equipped office environment Dog-friendly workplace Exciting company events and social activities Monthly Beer Fridays Exciting opportunity to join a fast expanding Gaming company Multilingual International Recruitment Ltd Multi-lingual International Recruitment Ltd specialise in the Recruitment of Multilingual Permanent and Contract Call Centre/Customer Services/IT Helpdesk/Marketing Staff across multiple industry sectors on an European/International basis. With over 28 years combined recruitment experience and specialists including Recruiting for the Online Gaming Industry, We offer a unique “Complete Recruitment Solution Service” for both our Clients and Candidates alike ensuring the future business growth of our Clients is supported efficiently, effectively AND professionally with minimum interruption to their business. Due to fostering excellent working relationships, Multi-lingual International Recruitment Ltd constantly acquires repeat business and referrals making us one of the UK and Europe’s favourite Multilingual Recruitment Consultancies! Multilingual International Recruitment

More Info

Education