Job Description

Export Sales Support & Amazon Vendor Specialist Malta (on-site) Nuvita – Anteprima Brands International We are looking for a highly organized and detail-oriented professional to join our team in Malta. This is a hands-on operational role, focused on: Export order management B2B customer coordination After-sales support Amazon Vendor operations You will work closely with the Head of Business Development and play a key role in ensuring smooth daily execution across international markets. What you’ll do Export Order Management Process customer orders in ERP (Navision) Check availability and propose alternatives Coordinate logistics and shipments Manage export documentation (invoices, packing lists, etc.) Ensure payment conditions are respected B2B Customer Support & After-Sales Act as main operational contact for international distributors and retailers (B2B) Manage daily communication via email (mainly in English) Provide updates on orders, availability, and shipments Handle claims, issues, and product-related requests Use internal support tools and platforms to manage customer service activities efficiently Ensure fast and professional handling of requests and complaints Amazon Vendor Management Manage orders via Vendor Central Handle chargebacks, shortages, and disputes Manage claims and returns Monitor performance and resolve issues What we’re looking for Experience Previous experience in B2B customer service / back-office / operational roles Experience in export processes is a plus Amazon Vendor Central experience is a strong plus Skills High attention to detail Strong organizational skills Ability to manage multiple tasks and deadlines Problem-solving mindset Professional communication with international B2B clients Technical Good Excel skills ERP experience (Navision is a plus) Languages Fluent English (mandatory) Italian is a plus Details Full-time, on-site (Malta) Working days: Monday to Friday Working hours: 09:00–13:00 / 14:00–18:00 JobsinMalta

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