Job Description

Job Description : We are looking for a service-oriented Trilingual (EN/PT/ES) Employee Support Assistant to act as the primary point of contact for our global workforce. This role is vital in ensuring that English, Portuguese, and Spanish-speaking employees receive timely, accurate, and empathetic support regarding their employment lifecycle. You will bridge the gap between the employees and internal operations, ensuring a high-quality employee experience. Key Responsibilities Internal Query Management: Serve as the first point of contact for employee inquiries related to payroll, benefits, leave management, and company policies in English, Portuguese, and Spanish. Onboarding & Offboarding: Support the administrative journey for new hires and departing staff, ensuring all documentation and system updates are completed accurately in the required language. HRIS Maintenance: Update and maintain employee records within the Human Resources Information System (HRIS), ensuring data integrity and GDPR compliance. Documentation & Translation: Localize internal announcements, policy handbooks, and FAQs to ensure clear communication across different linguistic regions. Issue Resolution: Liaise with the Payroll and Operations departments to resolve complex employee discrepancies and provide status updates to the staff involved. Requirements Requirements & Skills Linguistic Proficiency: Native or professional fluency (B2 minimum) in English, Portuguese, and Spanish is essential for both written and verbal communication. Service/Administration: Previous experience in a related field in an administrative/service-oriented environment is highly preferred. Discretion & Ethics: Proven ability to handle sensitive and confidential employee data with the utmost integrity. Communication: Strong interpersonal skills with a "people-first" mindset and the ability to explain complex policies simply. Technical Literacy: Proficiency in IT and AI tools is highly valued. Benefits The Latino Agent is a licensed recruitment and temporary work/outsourcing agency. Established in Malta since 2018, The Latino Agent has built up an extensive network of clients and vacancies which we can proactively match with your profile. We are experts in labour migration and can accompany you in this process, whether you are relocating from abroad and seeking your first job in Malta or are already in Malta looking for a better opportunity. The Latino Agent

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