Job Description

Hybrid Attractive Package Career Progression In this role, you will be responsible for ensuring high-quality and compliant customer service, supporting the achievement of both service and commercial KPIs, and coaching team members to deliver an excellent customer experience. Key Responsibilities: Lead and coordinate the day-to-day activities of the Wealth Support Services team Monitor team performance and drive achievement of service levels, quality standards, and KPIs Support workload planning, scheduling, and task allocation Coach, train, and support team members through regular feedback and quality monitoring Identify and suggest process and service improvements in collaboration with management Apply and oversee the four-eye principle for sensitive operations (e.g. offline trades, client data changes) Act as the first point of escalation for complex cases, service desk issues, and complaints Ensure all customer communications meet quality, regulatory, and legal standards Requirements: Native or fluent Dutch/Flemish; French is a strong advantage, with good command of English Knowledge of investment products and capital markets Customer-focused, structured, and solution-oriented approach Febelfin - Wet Willems certification is considered an asset Proven experience in a Team Lead or senior role with people management responsibilities Previous experience in a customer-facing role within the banking sector Boston Link

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