After Sales Department Manager (HVAC)

Job Description

Our client is seeking an After-Sales Department Manager who can run the department like a system. This is a role for a technically-minded leader who thrives on operational control, clear communication, and the challenge of managing a high-demand service environment. The Main Responsibilities include: Planning and scheduling technicians efficiently to maximize volume and minimize "chaos," particularly during the peak summer months. Managing service queues, emergencies, and maintenance contracts with a focus on systemic order rather than daily firefighting Diagnosing technical issues conceptually to act as the bridge between the customer and the team, ensuring technicians utilize their time correctly. Leading and motivating a diverse field team, enforcing discipline regarding punctuality, quality of work, and accurate reporting. Handling customer conflicts and warranty disputes with a calm, professional demeanour that protects the company's 20-year reputation. Identifying commercial opportunities to upsell maintenance contracts, reduce warranty costs, and improve service margins. Overseeing parts ordering and tender documentation using digital tools such as Excel, Google Sheets, and WhatsApp for precise job tracking. Requirements Full fluency in Maltese and English is compulsory. The ability to earn respect from field teams while maintaining a collaborative, "hands-on" relationship with company ownership. Proactive, accountable, and decisive. A "system-builder" who takes ownership of the department's success is needed Education and Experience Proven experience in a technical service environment (HVAC or related field). A deep understanding of the trade is essential; you must know exactly how long specific service tasks should take to manage the team effectively. Job Reference: HW261 Category Sales & Business Development Job type Full Time Employment level Intermediate (1-3 years) Work Location On Premises Employer industry Industrial Goods & Services Languages Maltese, English Sales Jobs & Business Development Jobs in Malta focus require the selling of a company's products or services, as well as developing and implementing growth opportunities within a company. Jobs in sales & business development include business development, business intelligence, business relationship management, e-commerce, fundraising, general sales, telesales, retail and lead acquisition roles. Konnekt

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