Customer Care - Aftersales Service Advisor

Job Description

Duties and Responsibilities  Process customer requests in a professional and efficient manner  Ensure that the customer is given the best service possible  To manage and direct customers enquiries through the appropriate channels  Log all queries, requests, and update records to the system  To share knowledge and also seek advice with colleagues and superiors  Maintain an active communication with entire customer base ensuring the best possible vehicle maintenance continuation  Follow up on customer requests and service needs  Log and follow up on customer complaints to department managers and follow up accordingly  Develop the service sales opportunities whilst sustaining the best customer experience  Participate actively in promoting the products and services of the Company  Handling cash and billing transactions in ensuring that all monies due to the Company for service and spare parts are duly collected  Inspect incoming and outgoing vehicles from the service centre prior to accepting or handing over the customer vehicle keys  Monitoring and efficiently closing pending job cards  Ensure that warranty procedures are adhered to  Guide and advise the mechanics as to the authorisation of work that needs to be carried out on the vehicles Skills and Abilities  The ability to solve customer related issues and follow up accordingly  Maintaining very good communication with customers and working on building customer relationship and trust  Willing to learn and develop within and outside the role  Attention to detail  Organised on records and hands on  Ownership towards the duties and follow through the service given to customer JobsinMalta

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