Customer Contact Centre Representative

Job Description

We are seeking a motivated and customer-focused Sales & Customer Representative for our client to join their Insurance Support team. The successful candidate will handle customer enquiries, provide quotations, assist with claims information, and conclude sales when applicable ensuring a high standard of customer service at all times. While previous experience or qualifications in insurance are considered an asset, full on-the-job training will be provided, along with a dedicated buddy system to support your learning and development. Key Responsibilities: Provide first-line customer support for insurance-related queries Handle incoming calls, chats, and emails in a professional and efficient manner Work closely with internal departments to resolve customer queries Issue and send client documentation Ensure an excellent customer experience through proactive communication and problem-solving Requirements: Minimum of secondary level education Fluency in both written and spoken Maltese and English Proficient in Microsoft Office applications Positive, outgoing, and customer-oriented attitude Strong communication, telephone etiquette, and organisational skills Team player who works well under pressure Previous experience in Insurance, Contact Centre, or Customer Care roles is an asset What Our Client Offers Paid breaks and comfort breaks Towing and Home Assistance benefits Discounted insurance products Continuous on-the-job training and career support Additional Benefits (after probation) 12 days of hybrid working per week Birthday leave Off-peak leave Production bonus and variable salary Health insurance Sponsorship for professional qualifications and training What's on Offer: Discounted insurance products Continuous on-the-job training and career support Additional Benefits (after probation) 12 days of hybrid working per week Birthday leave Off-peak leave Production bonus and variable salary Health insurance Sponsorship for professional qualifications and training Outreach Recruitment Agency

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