Customer Experience Agent - Danish, Finnish, Swedish, or Norwegian Speaking

Job Description

BettingJobs is working with a long-standing, and successful iGaming operator is looking to expand is customer experience team in Malta. They are looking for a Customer Experience Agent - Danish, Finnish, Swedish, or Norwegian Speaking to join their team. Responsibilities: Provide customer support via phone, live chat, and email. Manage and resolve complex customer queries from initial contact through to resolution. Review and approve customer withdrawal requests in line with internal procedures. Process and verify KYC (Know Your Customer) documentation accurately and efficiently. Conduct security and compliance checks to protect customers and the business. Maintain clear and accurate records of customer interactions and account activity. Support the team by carrying out relevant ad hoc tasks as required. Requirements: Fluency (written and spoken) in at least one of the following languages: Danish, Finnish, Swedish, or Norwegian. Strong multitasking and problem-solving abilities. Comfortable working shift patterns, including occasional night shifts. Interest in using AI tools to improve efficiency and workflow. Previous experience in customer service is advantageous but not essential. Strong communication skills and a customer-focused mindset. Ability to work independently while contributing effectively within a team environment. BettingJobs

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