Customer Support Officer

Job Description

Location: Sliema / Hybrid About the Role One of our clients is seeking a Customer Support Officer to provide high-quality support and assistance to customers across a range of banking services. This role is suited to someone with previous customer service experience, strong communication skills and a customer-focused approach who is comfortable assisting customers over the phone and through digital channels. Main Duties The role will include: Providing customer support via telephone, email and secure messages, in line with applicable policies and procedures Guiding customers through standard online transactions and encouraging the use of digital services Ensuring customer communications are handled promptly and meet required quality, regulatory and legal standards Processing online banking applications accurately and efficiently Working towards set KPIs relating to service levels, lead generation, appointment booking and cross-selling Maintaining and improving the quality and accuracy of customer data Processing assigned tasks, including data remediation and inheritance settlements Assisting with operational and compliance-related reports and other assigned duties Requirements Applicants should: Be a Registered Disabled Person (RDP) and have a valid RDP number Have previous experience in a customer service role Have excellent verbal and written communication skills in both Maltese and English Have a customer-focused approach and strong communication skills Have basic knowledge of banking and financial products; this will be considered an advantage Have an MQF Level 4 standard of education or higher; this will be considered an advantage Interested? Apply Today! If you are interested in this opportunity, click fill out the form below to submit your application. First Name * Last Name * Email * Contact Number * RDP Number * Δ LSF clients can also speak to their Profiling and Guidance contact, or call us on 2220 1761 for further information and support with their application. The Lino Spiteri Foundation was set up as a Public Social Partnership between the Employment & Training Corporation and the Empower Coop Ltd. The aim of the Foundation is to enhance inclusion through empowering vulnerable individuals and working closely with civil society through a Council of NGOs that will support and guide the direction of the organisation. Central to this is the individual who aspires to employment, inclusion and greater independence. The foundation's role is to give them support and an opportunity to reach their fullest potential, whatever it may be. contact us The Lino Spiteri Foundation LSF Centre St Louis Street Msida MSD 1464 Tel: +356 2220 1761 Connect With Us © Copyright Lino Spiteri Foundation 2026 Powered By We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok Lino Spiteri Foundation

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