German Team Leader Collection Department

Job Description

Description: You will: - manage the Collection team (30 people) - do coaching, feedback sessions, development plans to improve performances - manage the team schedule and workload - monitor KPIs, create reports, analyze trends and process improvements - guarantee respect of policies, escalate issues professionally - collaborate with internal departments to resolve complex issues and improve overall service - work closely with other team leaders to align strategies and share best practices. - promote a positive team culture focused on accountability, engagement, and continuous learning Requirements: What we are looking for: - proven Experience Leading Teams of 20+ Employees, ideally in Call Centre Environments - a background in Financial Services or Related Industries - ability to Motivate and Develop Teams through Coaching and Performance Management. - proficiency in MS Office and Experience Working with CRM or Collections Software - clean criminal record Offer: Salary depends on experience, between 40,000 and 45,000 € yearly, plus performance bonus Working hours: Mon-Fri 9am-6pm Health insurance Free fruit, bread and other breakfast items available at all times in the staff kitchen, they organize Friday afterwork drinks and a lot of other events to be together (christmas, halloween party, gatherings with the team...) Europe Language Jobs

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