Head Housekeeping Supervisor

Job Description

The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensure we provide excellent customer service. Responsibilities: -Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented manner -Comply at all times with Hugo's Hotels standards and regulations to encourage safe and efficient hotel operations -Check rooms and common areas, including stairways and lounge areas, for cleanliness -Coordinate work activities among departments -Ensure compliance with safety and sanitation policies -Educate housekeeping staff on cleanliness, tidiness and hygiene standards -Examine the property to determine need for repairs or replacement of furniture and/ or equipment -Investigate and address complaints regarding poor housekeeping service -Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels -Maintain an inventory of cleaning supplies -Monitor and replenish cleaning products stock -Motivate team members and resolve any issues that might occur -Oversee staff performance on a daily basis -Prepare work assignments in an effective manner -Perform various cleaning duties in instances of staff shortages -Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements -Schedule shifts and arrange for replacements in cases of absence -Train housekeeping attendants on cleaning and maintenance tasks -Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner Qualifications & Assets: -At least 4 years' experience working in a similar position -Ability to use industrial cleaning equipment and products -Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure -Ability to work a variable shift pattern -Demonstrated success in collaborating with diverse organizational functions to accomplish common goals -Excellent organizational and team management skills -Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients -Must be proactive in carrying out assigned duties -Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction Hugo's Group

More Info

Education