IT Operations Specialist

Job Description

Location: Hybrid - Birkirkara, Malta (3 days per week in office). Reporting to: Information Security Manager Key Responsibilities Take full responsibility for SendGrid and our portfolio across various domain registrars. You’ll be the person who ensures our emails actually hit the inbox, not the spam folder. Use Cloudflare as our primary shield and traffic cop. You'll manage DNS records (A, CNAME, MX), set up WAF rules to block malicious traffic, and optimize CDN settings for global performance. Act as the "glue" between our platforms - taking authentication codes from SendGrid and implementing them perfectly within Cloudflare to verify our sender identity. Proactively monitor IP and domain health. You’ll configure and maintain SPF, DKIM, and DMARC protocols to prove to providers like Gmail and Outlook that we are legitimate. Be the first point of contact for hardware or software issues. You’ll alternate with the existing team to ensure local networks, VPNs, and workstations are running smoothly. Secure and centralize our domain portfolio with strong MFA, automate renewals so we never go offline, and lead the technical onboarding for all new hires. What You Bring Solid experience managing Cloudflare, SendGrid, and various modern domain registrars. You know how to make these systems talk to each other flawlessly. You don't just know what an A-record is; you understand the "why" behind nameserver routing and propagation. Practical knowledge of email authentication (SPF/DKIM/DMARC) and a deep understanding of how to protect brand reputation. Comfortable jumping between Windows and macOS environments. You're just as happy fixing a laptop as you are tuning a Web Application Firewall. You can translate complex technical hurdles into clear updates for stakeholders. You enjoy being the "go-to" expert for systems that others find complex, and you take pride in keeping the "pipes" of the business clean and efficient. What's in it for you? The chance to make a tangible impact in a rapidly growing, global company. A culture that rewards ambition, innovation, and collaboration. Comprehensive benefits package for Malta-based employees, including: Private health insurance, wellness allowance, and communication allowance. Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events. Employee discounts in restaurants and businesses. Extended second-parent leave policy. Private parking space. Bet On Talent

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