IT Technical Support Specialist

Job Description

Our client, a well-established B2B technology distribution and IT services company, is seeking an experienced IT Technical Support Specialist to provide hands-on technical support to their business clients. In this role, you will troubleshoot and resolve hardware, software, server, storage, and network issues, helping minimize downtime and improve system performance. Key Responsibilities Provide Level 2 IT technical support via phone, email, and remote support tools Troubleshoot and resolve hardware, software, server, virtualization, and network issues Install, configure, and maintain workstations, servers, and storage systems Support Windows Server environments, Active Directory, and user account management Assist with backup, recovery, and system maintenance activities Diagnose and resolve network connectivity issues across LAN and internet services Accurately document incidents, resolutions, and recurring issues in the ticketing system Escalate complex issues as required and collaborate with team members on IT projects Contribute technical expertise to service improvements and operational efficiencies Requirements 3 years' experience in an IT support, technical support, or helpdesk role Strong knowledge of Windows operating systems and Windows Server environments Hands-on experience with Active Directory, DNS, DHCP, and user account management Experience supporting Microsoft 365 and Microsoft Exchange Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, VPN) Proficiency with remote support tools and IT ticketing systems Education and Experience Diploma in Information Technology, Computer Science, or a related field desired. Job Reference: UX656 Category Technical Support Job type Full Time Employment level Experienced (3 years +) Work Location On Premises Employer industry Information Technology Languages English Konnekt

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