POS Support Officer - Malta

Job Description

Company Description:Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.Find out more at www.trustpayments.com.Trust Payments has an exciting opportunity for a POS Support Officer to join their team.Location: Hybrid – Birkirkara, MaltaSalary: Competitive + Benefits

• Working Hours – 9 AM – 6 PM CET

• Shift patterns - Rota basis on four weekdays (Monday to Friday) including Saturdays (Morning Half) (The shift rotations shall be established on a monthly basis, taking into consideration team members' booked annual leave as well as Malta's public holidays)

How will you make an impact in this role?The Role:Working within the Operations Department, the POS Integration Officer will be responsible for maintaining proper and correct merchant records as well as promptly handling merchant onboarding processes, whilst also assisting with physical management of stock. Both internal within our MT office, and with our local logistics partner.The successful candidate will also be required to assist with merchant queries through email or telephone when required.What We Expect of You, Day To Day:

• Handle onboarding of merchants & terminal fulfilment
• Check validity of data inputted by other team members
• Ensure that systems are properly and accurately updated
• Liaise with the Commercial Team, and other departments as may be necessary
• Handle day-to-day functions within the POS Operations Department and ensure that queries are handled promptly and efficiently
• Identify and define issues being raised by internal or external parties and work to a speedy resolution
• Answer incoming email or telephone queries from merchants and provide resolution within a timely manner
• Assist and substitute colleagues when necessary
• Assist team in management of physical stock with local logistics partner
• Update internal stock management systems
• Provide extended cover for UK market on a rota basis with POS Ops team up to 6pm CET
• Provide cover for the MT market on a Rota Basis with POS Team on Saturdays between 10 AM - 1 PM CET.

Qualifications:

• General Education level SEC Grade 5
• 2 years' experience in a similar environment considered advantageous but not strictly necessary as full training will be provided
• Card Acquiring knowledge highly beneficial
• Excellent communication skills in English, both written and verbal
• Proficiency in MS Office particularly Word and Excel
• In-depth knowledge of Salesforce; Omnipay; and Zendesk would be considered an asset
• Basic knowledge of PCI (Payment Card Industry) requirements
• Ability to handle multiple tasks and perform well under pressure
• Enthusiasm for continuous learning and working autonomously
• Must be detail-oriented and meticulous
• Collaborative approach to teamwork
• Additional Information:

Additional Information:Trust Payments is an Equal Opportunities EmployerWe are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.Get a glimpse into the exciting world of Trust Payments through:Next Steps:Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.We offer comprehensive benefits to support our team members and their families' well-being.

• Our robust benefits package includes (subject to local office benefits policy):
• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.

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