Receptionist and Client Support Associate

Job Description

Serve as the initial point of contact, guiding visitors to the appropriate department or team member; Assist the Deposit Sales team with day-to-day sales and advisory tasks related to the Company's deposit products; Oversee the reception and waiting area to ensure an organised, efficient, and welcoming environment; Handle incoming telephone calls and transfer them to the relevant departments; Respond to general client queries, including information about opening hours, required documentation, and available services; Confirm scheduled appointments and inform the relevant staff member upon the client's arrival; Check and record incoming mail on a daily basis; Maintain awareness of security procedures, monitor visitor access, and report any irregular or suspicious activity; Ensure the reception area remains clean, orderly, and presentable at all times; Maintain a general understanding of the bank's products and services in order to assist clients effectively; Coordinate with internal teams to ensure seamless processes and timely issue resolution; Ensure accurate client onboarding by maintaining up-to-date documentation and compliance with internal procedures; Foster and strengthen ongoing relationships with clients to support long-term engagement and loyalty. Experience Prior experience in a receptionist, front office, or client-facing position; Good spoken English; knowledge of Maltese will be considered an advantage; Comfortable using basic office systems, including email, calendar tools, and Microsoft Office applications. Personal Skills Strong communication and interpersonal abilities, with a clear focus on delivering excellent customer service; Professional presentation combined with a friendly and approachable manner; Able to stay composed, organised, and discreet in a fast-paced environment; Demonstrates reliability, accountability, and a strong sense of ownership in daily responsibilities. BroadWing

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