Senior Client Relationship Manager

Job Description

AIMS International is on behalf of our client seeking to recruit a Senior Client Relationship Executive to join their growing team in Malta. Responsibilities: Manage a portfolio of High Net Worth clients, including direct and introducer-referred clients. Build and maintain strong relationships with clients, introducers, and professional intermediaries. Take ownership of complex and high-value cases, ensuring a smooth and professional client experience. Coordinate client requirements including documentation, accommodation, transportation, biometrics, and other relocation-related arrangements. Prepare and review client documentation and submissions with a high level of accuracy and minimal supervision. Coordinate closely with Operations, Finance, Compliance, and other internal teams to ensure deadlines and client requirements are met. Assist with the preparation and oversight of Letters of Engagement, agreements, and other administrative documentation. Support and guide less experienced team members by sharing knowledge and best practices. Identify opportunities to improve internal processes and client service. Support Directors with introducer relationships, special client cases, and other projects as required. Represent the client at selected international events or conferences when required. Requirements: A Bachelor’s degree in Legal, Business, Finance, Management, or a related field is preferred. Previous experience in client relationship management, administration, immigration, relocation, financial services, or professional services is considered an asset. Experience working with High Net Worth clients or professional intermediaries is considered an asset. Experience in a regulated or compliance-focused environment is considered an asset. Strong organisational skills and exceptional attention to detail. Excellent communication and interpersonal skills. Ability to manage multiple cases, priorities, and deadlines independently. Professional, reliable, and proactive approach to work. Ability to take ownership and exercise sound judgement. Ability to support and guide colleagues when required. Flexibility to travel occasionally for client support, events, or conferences. JobsinMalta

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