Angel Jobs Malta, a platform dedicated to supporting job seekers and newcomers relocating to Malta, continues to guide individuals through the country’s essential visa and identity processes – many of which are administered by Identità, Malta’s national identity agency. As part of its mission to offer reliable, up-to-date information, Angel Jobs Malta highlights major developments within Malta’s public services. One such development is Identità’s recent achievement of a significant national honour.

Identità has been awarded its third Public Service Quality Award for Excellence, marking another milestone in its ongoing commitment to delivering high-quality public services. This latest award was presented to the Public Registry Malta, recognising:

• Strong service performance
• High efficiency
• Adherence to national quality standards

This recognition follows two previous awards in 2023, earned by:

• The Identity Cards Unit
• The Passport Office

With three awards in just two years, Identità Malta has demonstrated consistent excellence across multiple branches of the organisation.

Independent mystery-shopper evaluations confirmed that the Public Registry Malta, Identity Cards Unit and Passport Office all continue to maintain exceptional service levels. These assessments measured:

• Service speed
• Accuracy
• Customer handling
• Overall professionalism

Identità performed exceptionally well across all areas.

Speaking about the award, Identità Chief Executive Mr Steve Agius expressed great pride in the agency’s staff. He stated that the award “confirms how much the Agency puts the clients and their needs at the top priority, whilst it ensures that all services it provides are of the highest standard, safe, and efficient.” His message highlights Identità’s ongoing commitment to a client-first approach and continuous service improvement.

The Public Service Quality Award is given only to departments that demonstrate:

• Strong governance
• Consistent service excellence
• A culture of accountability

By earning the award multiple times, Identità Malta has reinforced its reputation as one of Malta’s most reliable public entities—an essential reassurance for residents, employers and job seekers navigating identity and residency procedures.

For many job seekers, the processes handled by Identità—such as identity cards, residency documentation and passport services—form the foundation of settling in Malta. This is where Angel Jobs Malta provides valuable support. The platform offers:

• Clear guidance
• Step-by-step information
• Practical help for understanding visas, work permits, residence cards and identity registration

By simplifying information, responding to common questions and offering trustworthy updates, Angel Jobs Malta helps thousands of applicants feel confident and well-prepared before approaching Identità for their formal procedures