Job Description

We are currently looking to recruit a F&B Manager to join our team.Reporting into the F&B Director, the F&B Manager will support and ensure high standards of food and beverage quality, presentation, and service of all three Hotel Outlets.Training, mentoring, and supervising staff to deliver exceptional customer service.Key Responsibilities:

• Operational Excellence: Guarantee that all F&B areas are run efficiently and align with Melia’s established standards and concept statements
• Leadership: Act as the point of contact and lead in the absence of the Food & Beverage Director. Support and collaborate across all business areas as needed
• Team Management: Oversee a dedicated team responsible for each area, ensuring accountability for profitability and service standards
• Cost Control: Monitor and suggest measures to control costs and adhere to the Department Operational Budget
• Productivity: Maintain productivity levels through schedules and immediate corrective actions when necessary
• Policy and Procedures: Update and adhere to all SOPs, ensuring alignment with company brand standards
• Guest Relations: Handle guest complaints and requests regarding food, beverage, and service, establishing rapport and maintaining excellent customer relationships
• Training and Development: Implement training programs and conduct annual PDR for direct reports to ensure the team has the necessary skills and efficiency.
• Additional Responsibilities:
• Uniform and Punctuality: Ensure the team reports punctually in the correct uniform
• Health and Safety: Adhere to and enforce policies related to Fire, Hygiene, Health, and Safety
• Inventory Management: Conduct bi-annual inventory checks and ensure proper storage and maintenance of equipment
• Event Coordination: Oversee banqueting supplies, receive hosts, ensure client satisfaction, and maintain cleanliness before and after events
• Customer Care: Foster a culture of exceptional customer care, actively seeking feedback and learning from complaints
• Operational Planning: Organize daily operations, including staff schedules, rotas, and smooth shift handovers
• Financial Performance: Analyse financial information, forecast potential revenue, control costs, and communicate goals to the team
• Staff Development: Select, train, coach, and develop staff to meet current and future needs, ensuring effective recruitment and training.

The Ideal Candidate:

• Proactive Leader: Ready to take initiative and ownership of department goals and objectives
• Exceptional Communicator: Able to clearly direct and motivate the team to work cooperatively and achieve high standards
• Detail-Oriented: Adept at managing costs, maintaining standards, and ensuring a high-quality guest experience
• Guest-Centric: Passionate about creating memorable guest experiences through exceptional service and attention to detail.
• Be part of a dynamic team where your leadership and expertise make a difference every day!

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