Job Description

At Hard Rock Hotel Malta, every great guest experience starts with a great first connection. Our Reservations Team plays a key role in shaping each guest’s journey, delivering accurate information, confident service, and a seamless booking experience that reflects the energy and service standards of the Hard Rock brand.We are currently recruiting Reservations Team Members to support daily reservations operations and guest communications.This vacancy includes opportunities for the following reservations roles:

• PBX Operator
• Reservations Agent
• Global Customer Service (GCS) Coordinator

Role allocation will be based on qualifications, experience, and operational requirements.What we’re looking for:

• Previous experience in reservations, customer service, call centre, or hospitality environments (preferred)
• Strong communication skills with a confident and professional telephone manner
• Excellent attention to detail and accuracy when handling bookings and guest information
• A guest-focused, professional approach to service
• Ability to work with reservations systems and standard office software
• Flexibility to work shifts, including weekends and public holidays

What you can expect:

• A competitive salary package
• Brand-led training aligned with Hard Rock service standards
• A fast-paced, supportive, and collaborative team environment
• Career development opportunities within an internationally recognised brand
• Team member benefits across Hard Rock, db Group, and partner brands

How to apply:Click the “Apply for this Job” button and submit your CV.Applications will be reviewed and matched to the most suitable Reservations role.

db Group

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