Job Description

OPERATIONS MANAGER FULL TIME The role As Operations Manager at Campus Hub, you will play a crucial role in ensuring smooth and efficient day-to-day operations. You will be responsible for managing various aspects of the operations to create a safe, comfortable, and conducive living environment for students and visitors. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Main Responsibilities include: Customer Experience: Act as a point of contact for student concerns and provide assistance in addressing their needs. Coordinate with relevant departments to organize student activities, events, and workshops. Ensure Customer records and files are up to date. Overseas Customer Experience email to ensure student emails are being responded to in a timely manner. Ensure student activities programme and events is being prepared and taking place regularly. Tending to guests’ complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Team Leadership: Supervise and motivate a team Customer Experience Officers and Security Personnel. Organise work schedules and rosters for the Customer Experience and Security team. Optimise schedules to ensure budgets are being adhered to Conduct regular performance evaluations and provide constructive feedback for continuous improvement. Foster a collaborative and supportive work environment to ensure high morale and productivity. Carpark & Facility Management: Oversee the daily carpark operation and coordinate with security Ensure daily cash collection Oversee and ensure membership sales are as per Campus Hub T&C's. Have an overview of the maintenance and cleanliness of the premises, including common areas, bedrooms, bathrooms, and recreational facilities. Follow up on repairs and maintenance tasks with the Facilities Manager to ensure timely resolution of issues. Conduct regular inspections to identify areas for improvement and implement corrective measures. Safety and Security: Implement and enforce safety and security protocols to ensure the well-being of students and staff. Monitor access control systems and CCTV cameras to prevent unauthorized entry and ensure a secure environment. Conduct regular safety drills and train staff and students on emergency procedures. Administrative Duties: Oversee Campus Hub administration, including check-ins, and check-outs. Liaise with housekeeping to ensure guest rooms are being cleaned according to our schedules and standards of cleaning. Maintain accurate records of student occupancy, payments, and complaints. Handle inquiries and resolve issues related to accommodation, facilities, and services. Monitor expenses and identify cost-saving opportunities without compromising quality or safety standards. Skills and Requirements: Degree in hospitality or similar. A minimum of 3 years of experience in an Operations role/Front Desk Supervisory or similar. Proficient in hotel front desk software such as Cloudbeds. Good understanding of procedures and practices in the hospitality industry. Excellent written and verbal communication skills. Strong organizational and time management skills. The ability to provide exceptional customer service. Good leadership and training abilities Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you! Please send us your cv and covering letter by email to: careers@campushubmalta.com. Vassallo Group

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