Job Description

Customer Support – Swedish Speaking(Hybrid, Malta)
Attractive Salary + Relocation Package + Biannual Team Bonus + Career Growth OpportunitiesJoin an energetic, multicultural team in sunny Malta and help make the internet a safer, better place for everyone.Our client is a rapidly growing tech company that delivers tools and services to online marketplaces globally. As a member of the customer support and moderation team—the backbone of the company—you’ll play a crucial role in ensuring platform safety and user satisfaction. With strong emphasis on internal career development, 50% of managers and specialists started in this very team.This is a hybrid role based in Malta, offering the flexibility to work from home or from the modern officeTasksYour Key Responsibilities

• Respond to customer queries via email with professionalism, empathy, and positivity.
• Follow internal communication standards and procedures.
• Make informed decisions in line with established policies and moderation guidelines.

RequirementsExperience

• Native-level Swedish speaker, with good command of English.
• Detail-oriented, dependable, and able to work independently.
• Quick to adapt and make decisions in a fast-paced setting.
• Naturally empathetic and committed to online safety.
• Interested in tech, digital marketplaces, or the shared economy (a bonus!).
• Prior experience in customer support, moderation, or online services is an advantage.

BenefitsSalary/BenefitsCompetitive Salary: €1,661.05 gross/month (€1,411 net).Relocation Support:Flight reimbursement up to €200 (after 6-month probation).5 nights hotel accommodation upon arrival, extendable if needed.Biannual Team Performance Bonus.Hybrid Work Environment: Home or office-based (Malta).Work-from-Home Allowance (eligibility applies).Flexible shift options (no overnight shifts – latest is midnight).Free transport to the office from select areas in Malta.Additional Benefits

• Private health insurance (after probation).
• Free annual eye test and vision care vouchers.
• Discounts on gyms, taxis, and select retail services.
• Refer-a-friend bonus scheme.
• Extra vacation days.
• Free English language lessons.
• Office perks: free fruit, coffee, and tea.
• Professional development & internal career growth.
• Mental health & wellbeing support.
• A fun, inclusive, and culturally diverse work environment.

Working Hours

• Rotational shifts: 07:00–15:30 or 15:30–00:00 (with occasional variations, e.g., 11:00–19:30).
• Two days off per week.
• Training period: Monday to Friday, 07:00–15:30 (in-office).

Ready to Make a Difference?This is a fantastic opportunity to launch or grow your career with a mission-driven tech company that values its people.Apply now and start your journey in beautiful Malta!Multilingual International Recruitment LtdMulti-lingual International Recruitment Ltd specialise in the Recruitment of Multilingual Permanent and Contract Call Centre/Customer Services/IT Helpdesk/Marketing Staff across multiple industry sectors on an European/International basis. With over 28 years combined recruitment experience and specialists including Recruiting for the Online Gaming Industry, We offer a unique “Complete Recruitment Solution Service” for both our Clients and Candidates alike ensuring the future business growth of our Clients is supported efficiently, effectively AND professionally with minimum interruption to their business.Due to fostering excellent working relationships, Multi-lingual International Recruitment Ltd constantly acquires repeat business and referrals making us one of the UK and Europe’s favourite Multilingual Recruitment Consultancies!

Multilingual International Recruitment

More Info

Education