Job Description

We are looking for a motivated individual to join us as a Technical Business Analyst.​The Technical Business Analyst will be focused on capturing and translating business requirements to solutions, designing and delivering highly effective Workflow and Business Process-driven solutions, as well as supporting and operating customer solutions.​ ​ The Team Our people are a team of energetic individuals who thrive on challenges and enjoy bringing out the best in one another. With this in mind, we seek to continually provide our team members with the opportunities to enhance their knowledge and skills, through exposure to companies and IT challenges that span different industries. ​ What the Role entails Forming part of a team of specialised individuals within the Software Projects Team, the Technical Business Analyst supports and works alongside members of the Software Services in identifying and meeting the customer's requirements. S/he is responsible for bridging the gap between the customer's business process management (BPM) needs, leading projects, and providing consistent assistance on the development, testing, and lifecycle of the BPM and Workflow software developed, as well as mentoring the resources assigned to the project, to fulfil this need. ​ What's in it for You An environment which promotes innovative solutions, open communication, continuous learning, and employees' personal development. An energetic team of IT experts who are always ready to help and support you. The opportunity to train and remain fully conversant with industry developments including Microsoft technologies. An environment that fosters growth and development; and encourages continuous exchange of ideas. ​ What You'll do Assess, interpret, and document customer's business and functional requirements. Prepare estimates on project deliverables.​ Monitor project deliverables assigned, ensuring that execution is done within the stipulated timeframes. Lead and mentor junior members in designing and implementing software solutions in line with business and functional requirements, utilising productivity platforms, 3rd​party applications, and/or add-ons. Configure, maintain, and upgrade the delivered solutions as and when required. Lead the data extraction process,​manipulation,​and presentation of this data into the available platforms. Lead the validation of the implemented solutions, checking for the adherence to the required usability standards, in line with customer's expectations by compiling test plans and executing test cases and scenarios. Lead the execution of User Acceptance activities with customers; and prepare reports communicating outcomes of such activities. Prepare training material and deliver systems and solutions training to end-users. Provide support to customers and operate the implemented solutions as required by the respective support agreements. Work alongside team members to review, maintain, and update appropriate customer-facing documentation. Participate in and support commercial activities in collaboration with ICT's commercial team. Consistently provide guidance and support to junior members. ​ What You'll need To hold a Bachelor's degree in computing or IT-related area. To preferably hold related IT industry certifications. To have previous experience working on databases and SQL, as well as experience delivering and supporting/operating customer solutions. To be passionate about technology with 5+ years of IT-related experience. To have solid understanding of the Software Development Lifecycle (SDLC) as well as software development frameworks and methodologies. To have a solid understanding of designing and developing business processes and data models, as well as the ability to use, configure, and support business process automation platforms and database systems. To be a strong communicator with the ability to listen actively, translate, and express yourself clearly and concisely in both speech and writing. To be detail-oriented whilst possessing exceptional analytical, problem-solving, and presentation skills, as well as having strong time management and collaborative skills. An eagerness to provide knowledge transfer and training ensuring that customers can effectively implement Business Process Management (BPM) solutions. To be customer-focused and outgoing, enjoying the frequent interfacing with customers as a way to collaborate during the iterative solution development process. To be willing to build and maintain strong relationships with customers, constantly looking for business areas that need optimisation, and to monitor the efficiency of implemented solutions. To consider yourself to be an open-minded and a self-motivated person, who is very capable of working on their own initiative but also enjoys working as part of a team. To share our core values - can do attitude, a desire for continuous learning, and a drive to see yourself and the team succeed. ​ ​Benefits you’ll enjoy Study Leave Career Growth & Personal Development Support Health Insurance Mobile Subscription Hybrid Work Regular Get-together & Social Activities Parking Benefit by Rotation Relocation Package including Relocation Assistance ​ Please note that an important requirement of this technical role is the attainment of a Personnel Security Clearance certificate applied for in Malta. An application for this certificate can only be processed by the relevant authority if the applicant is either from an EU Member State or has been residing in the Maltese islands for the past five years. Unless this requirement can be fulfilled, we will not be able to proceed with your application. ​ Apply for this Role 1 Contact 2 CV 3 Questions First Name * Last Name * Email * Phone Number Address Post Code Other Contact Details CV / Resume * PDF or DOCX · Max 5 MB Cover Letter (optional) PDF or DOCX · Max 5 MB How did you hear about us? Agency Code * Which of the below applies to you? * Rate your experience in requirements gathering and process mapping? * Low 1 2 3 4 5 Very High Describe a situation where requirements changed mid-project. How did you manage scope, expectations, and delivery? * How do you approach UAT? * What does “good” look like for documentation and handover in your view? * Can you list certifications and training obtained in the last 5 years? * Scenario - You are leading 3 parallel deliverables. One stakeholder escalates urgently. How do you prioritise and communicate impact? * ICT Solutions

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