Administrator – Immigration & Relocation

Job Description

CSB Group (est. 1987) provides a wide range of specialised business, corporate, and professional services. As part of the continued growth of our Immigration & Relocation practice, we are seeking to recruit an Administrator - Immigration & Relocation to support our experienced team. This role is designed to strengthen the team's operational capacity by providing day-to-day administrative and workflow support. The successful candidate will work closely with team members, receiving structured guidance and on-the-job training while developing a solid foundation in immigration and relocation processes. Such individual is expected to gain confidence and understanding and eventually will have a portfolio of clients to manage and build a lasting relationship with. The successful candidate will be given the opportunity to shadow colleagues and gain experience.Duties include but are not limited to:

• Providing comprehensive administrative support to the Immigration team, including managing digital and physical filing systems, maintaining accurate records of applications and submissions, and issuing client invoices;
• Maintaining online and physical client files in an organised, accurate and up-to-date manner;
• Assisting clients with third-party and ancillary services, including health insurance, translation services, and property-related requirements, in coordination with Malta Sotheby's International Realty;
• Supporting the client onboarding process by assisting with compliance and KYC documentation, ensuring client records are maintained in line with regulatory requirements and internal policies;
• Assisting with the preparation and maintenance of Annual Compliance files and other ongoing regulatory requirements;
• Participating in client meetings and internal case discussions, as required;
• Gaining exposure to and progressively taking ownership of a range of immigration and residence application processes, including residence, work permit, and special residence programmes, in line with team requirements.

Requirements:

• A minimum O' Level standard of education;
• Any experience in the field of work permit applications or residency programmes is considered an asset;
• A five-star customer service attitude, ready to work with different clients and surpass their expectations;
• Willingness to learn from other team members and grasp what is being explained and asked of them;
• Excellent ability to communicate in English, both verbally and written;
• A proven ability to develop and maintain effective relationships with clients and internal departments ensuring lines of communication remain open;
• Ability to work as part of a team, assisting others where necessary to ensure all deadlines are met;
• Ability to work on own initiative and with minimum supervision;
• Ability to prioritise between different clients and deadlines according to urgency and ability to multitask;
• Must be well organised and have an eye for detail.

Benefits:

• An attractive remuneration package and progression plan, commensurate with knowledge and experience;
• Performance bonus
• Hybrid working;
• Flexible hours;
• Longer weekends - on Fridays our office closes at 2pm!
• Birthday leave;
• Family culture;
• Health insurance;
• Free parking;
• Wellness allowance;
• Vacation leave pot - shared for exceptional circumstances;
• Opportunities to attend industry events;
• Regular team building & departmental events;
• Corporate Benefits - Discounts and Offers across the island;
• Free Mental Health Workshops & One-to-One Sessions;
• Study leave;
• Sponsorships;
• On-the-job training and mentoring from industry professionals.

CSB Group

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