Claims Executive

Job Description

Our esteemed client, a leading insurance company based in Malta, GRS Recruitment is seeking a Claims Executive to join their team. The Claims Executive will be responsible for assisting in the daily operations of the claims department. The candidate will handle day-to-day claims processes, including maturities, surrenders, and death claims, as well as manage client queries through phone and email. There will also be other tasks and responsibilities to assist the supervisor and the head of department as required. If you feel you have the necessary skills, please apply for this Malta based role.MAIN DUTIES AND RESPONSIBILITIES

• Claims Handling: Process day-to-day claims such as maturities, surrenders, and death claims accurately and efficiently.
• Ensure all claims are processed in accordance with company policies and regulatory requirements.
• Review and verify claim documents for completeness and accuracy before affecting the payment
• Respond to client queries and concerns via phone and email in a timely and professional manner.
• Provide clear and accurate information regarding claim status, procedures, and requirements.
• Maintain a high level of customer service and ensure client satisfaction.
• Assist in the preparation of regular reports and statistics on claims activities and outcomes.
• Maintain organized and up-to-date records of all claims and related documentation.
• Support the Claims Manager in various administrative tasks and special projects as required.
• Assist in representing the company on any court summons cases
• Assist in the compiling of complaints sheets for the COO and in compiling data and answering to requests from our lawyers in connection to OAFS complaints
• Participate in UAT testing in relation to any new products, existing bugs and any other system related process in relation to Claims
• Handle the monthly process of commission payments to the distribution network, which will include the review of commission statements against the bank files as well as sending the respective commission statements to the agents
• Identify opportunities for improving claims processing efficiency
• Provide feedback and suggestions to enhance current procedures and workflows.

CANDIDATE PROFILE

• Bachelor's degree in Business Administration, Finance, Insurance, or a related field is x preferred.
• Previous experience in claims processing or a similar role within the insurance industry is preferred.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality service.
• Strong problem-solving skills and the ability to handle complex claims.
• Organizational skills with the ability to manage multiple tasks simultaneously.
• Adaptability and a proactive approach to task management.

COMPANY BENEFITS

• Competitive salary package.
• Opportunities for professional development and growth.
• Supportive and dynamic working environment.

Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.To apply for this position, please email your CV to Michelle Cooper, quoting the above job reference.

GRS Recruitment

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