Customer Support Representative (Swedish)

Job Description

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Swedish for their Malta office.Position: Customer Support RepresentativeLocation: Hybrid, Qormi, Malta (office)Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Swedish (C1) both verbal and written. Good command in English (B2).
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Attention to detail
• Empathic with genuine desire to help
• Ideally interested in marketplaces, shared economy and new technologies
• Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

• Working schedule: 7AM-3:30PM. Bus shuttle operating throughout the island.
• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment

More Info

Education