IT Support Specialist

Job Description

Role OverviewWe are seeking an experienced IT Support Specialist to provide hands-on technical support and systems administration within a central IT function. This role supports a modern, enterprise IT environment and holds elevated administrative access in line with approved policies and security controls.The position plays a key role in ensuring reliable, secure, and well-governed IT services across multiple locations, working closely with business users, technical teams, and approved external partners.ResponsibilitiesUser and System Support

• Install, configure, and maintain desktops, laptops, mobile devices, operating systems, and business applications
• Diagnose and resolve second-line hardware, software, and network-related issues
• Provide technical support to users across corporate and remote locations

User and Access Administration

• Administer user accounts, devices, and permissions in accordance with approved access policies
• Support user onboarding, offboarding, and role-based access changes
• Perform privileged administrative tasks responsibly and in line with governance controls

Infrastructure and Technology Support

• Support corporate IT infrastructure, including networks, Wi-Fi, CCTV, and access control systems
• Assist with system upgrades, technology deployments, and office infrastructure projects
• Support server room organisation, backups, and replication activities as required

Requirements

• Strong working knowledge of Microsoft enterprise environments, including Entra ID, Intune, and Microsoft 365
• Solid understanding of endpoint management, access control, and TCP/IP networking
• Exposure to cloud services and modern workplace technologies
• Strong troubleshooting, analytical, and problem-solving skills
• Clean driving licence and own transport due to office accessibility

Education and Experience

• Degree-level qualification in Information Systems, IT, or a related field.
• 2-5 years' experience in a hands-on IT support or systems administration role

Benefits

• Hybrid working

Job Reference: XW838CategoryTechnical SupportJob typeFull TimeEmployment levelIntermediate (1-3 years)Work LocationHybridEmployer industryOil, Gas & EnergyLanguagesEnglish

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